Refund policy

If you are not happy with your purchase or the goods arrive damaged, please let us know immediately. we will always do our best to rectify the matter. Please check your item on delivery and inform us of any missing parts/items or damages within 48 hours of delivery. We may not be able to replace or refund items where we are informed of missing parts or damages at a later date. Customers who arrange their own courier collections from our warehouse (for international forwarding for example) should be aware that the responsibility of care then passes to their courier company on collection of goods.

If, after receiving your purchase, you change your mind, please notify us as soon as possible from the purchase date that you would like to return it. We then ask that you return the unused and undamaged goods within 30 days of the purchase date. Please take the following steps to ensure your return goes smoothly:

• Return the items in their original product packaging with a copy of the invoice. We need the original product packaging so that the item may be returned to stock. Returning your item without the original product packaging may result in us being unable to offer a full refund.
• This box will then need to be placed in an additional shipping container to protect the item, ideally the shipping box with extra packing filling that it was dispatched in. Parcelboxes are heavy items, and in our experience, if they are not double-boxed in this manner, they are likely to be damaged in transit.
• Please be aware that you are responsible for arranging and the cost of the return shipping.
• Return your parcel to Parcelbox4you, Precision House, Gatehouse Way, Aylesbury, HP19 8DB
• When we receive your parcel at the above address, we will process your return and if all goods are in perfect condition, you should receive your refund within 7 days.
• If the item is returned damaged, we will get in touch to let you know and provide photographs of the damaged item as received.  We advise that you check that the method used to return your item offers sufficient damage insurance. This will cover your costs if the item be damaged in transit. We are unable to offer refunds for items returned with damages.

This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

Trade purchases of large quantities of Parcelboxes or any orders with bespoke or custom features are subject to a cooling-off period of 48 hours.  We are unable to refund orders after 48 hours due to material and resources committed by our manufacturer to fulfil your order.